FAQs
Have a question?
Here are some of the most common questions we get from our community!
How did Madeline begin?
I initially started this brand to try to generate donation funds for the California Wildfire project hosted by Global Giving in 2020.
Today, my brand is based on the dreamy adventures of three characters sells stationery products, plushies, and offers art commission services for those aiming to bring their creative visions to life.
What does Notebeans mean?
The name "Notebeans" roots from my dream to create a stationery cafe, hence note(books) and coffee (beans).
As a barista for 2 years in specialty coffee shops + social media marketing within the hospitality sector for 2 years, I hope to still bring this dream to life one day.
When can I expect my order?
Most orders are processed within 3–5 business days. You’ll receive a shipping confirmation email once it’s on its way!
Where are the donations listed on my info card going towards?
Every month, we donate 10-20% of net profits towards Global Giving's charity projects.
What does my piece mean?
Every design tells a story inspired by everyday moments, emotions, or themes in the artist’s life. You can find each piece’s background and meaning at the Notebeans Stationery Art Gallery.
How can I hire Madeline for design or illustration work?
For commissions or collaborations, please reach out through the contact form or email hello@notebeans.com with your project details!
What if I’m interested in becoming a digital artist?
We love hearing that! Follow us on social media for artist tips and creative resources. Occasionally, we share opportunities for artist features and collaborations.
Does Notebeans Stationery currently have memberships?
Not yet — but we’re developing a membership program with exclusive perks for collectors and artists. Stay tuned through our newsletter for updates!
Do you take returns or offer gift receipts?
We currently don’t accept returns or exchanges, but if there’s an issue with your order, please reach out and we’ll make it right. Gift receipts aren’t available yet, but we’re exploring that feature soon.
Are you currently hiring?
Our small team isn’t hiring right now, but we love meeting creatives! You’re welcome to email your portfolio or resume to keep in touch for future opportunities.
Do you have current physical storefronts?
We are currently located at 293 Castro St at the Don't Eat Me Artist collective. This is a character-inspired retail storefront that is open until Dec 1st, 2026. We occasionally pop up at markets and events. Follow us on Instagram to see where we’ll be next!